Hiring an AI to do clinical work only makes sense if three things are true: it does the work correctly, a human owns the judgement calls, and you can prove what happened. Medroid was built around those three things first — before the marketing, before the pricing.
01
It does the work — on your systems, like a person
Medroid operates your existing record system, portals and email by driving the screen the way a trained assistant would. That means no integration project and no switching systems — it works with what you already use. It reads the full patient record, drafts letters and paperwork, prepares insurance submissions, and makes real phone calls to patients and pharmacies, introducing itself as an AI assistant and confirming who it's speaking to before sharing anything.
It runs many jobs in parallel, around the clock — a morning's worth of results, recalls and referrals moving at once, in the background, ready for review when you are.
Overnight, in parallel
Results
38 worked · 6 held for review
Referrals
12 drafted · 4 chased by phone
Recalls
96 batched · 11 exceptions listed
Illustrative volumes from a single-site practice. Your numbers get sized on the fit call.
02
A clinician owns the judgement — by design
Medroid distinguishes the work that is rules — the vast majority of back-office clinical work — from the work that is judgement. It does the first and pauses for the second. Anything consequential — a message that goes to a patient, an order, a change to a record — is held for approval. Autonomy is something a clinic grants, task type by task type, earned on measured performance, and revocable instantly.
The clinician who signs off can be yours or, for work you'd rather not staff at all, ours.
Approval queue · demoSynthetic patient
Normal-result letter — A. Okoye, thyroid panel
Drafted by the Results Manager. TSH 2.1 mIU/L within range; no prior abnormal. Evidence linked to the lab report in the record.
Identity verified2 sources linkedGoes to a patient
Held for approval — a clinician must sign this
A demonstration of the gate, not a live queue. In the product, consequential actions cannot execute without a licensed clinician's sign-off.
03
You can prove what happened
Every action Medroid takes is recorded: what it did, on which patient, what evidence it used, who approved it, and the result confirmed in the record afterward. A task is only marked complete — and only billed — when the outcome is verified in your system. No staffing agency can hand you that. It's the difference between paying for hours and paying for work.
Time
Action & evidence
State
02:14
Read lab report · linked to source document
Recorded
02:15
Patient identity confirmed before acting
Recorded
08:31
Letter approved by Dr S. Whitfield
Signed off
08:33
Outcome confirmed in the record — task complete
Billable
For the diligent buyer
The safety spine
Enforced in the software, not promised in a policy.
Approval-gated by construction
Consequential actions cannot execute without sign-off — enforced in the software.
Identity checks
Before acting on a patient, Medroid confirms it's the right patient; a mismatch stops the work.
Evidence journal
A tamper-evident record of every action, minimised so it protects patient privacy.
Governed clinical guidance
Recommendations are grounded in versioned, cited clinical guidance — not a guess.
Clinical safety governance
A formal clinical-safety case with a named Clinical Safety Officer; higher-risk capabilities ship only after that review.